Shipping Policy

Effective Date: 21 March 2026

This policy applies to all orders shipped within the United Kingdom. By placing an order with Femsora, you acknowledge and agree to the terms and conditions specified in this Shipping Policy, including delivery times and shipping fees.

TRANSIT, HANDLING, AND ORDER CUT-OFF TIME

Standard Shipping

Shipping Cost: Free on all orders over £10
Transit Time: 5 to 8 business days (Monday to Friday)
Handling Time: 1 to 2 business days (Monday to Friday)
Total Delivery Time: 6 to 10 business days (Monday to Friday)

Express Shipping

Shipping Cost: £9.99
Transit Time: 3 to 5 business days (Monday to Friday)
Handling Time: 1 to 2 business days (Monday to Friday)
Total Delivery Time: 4 to 7 business days (Monday to Friday)

Order Cut-Off Time

Orders placed after 5:00 PM (GMT/BST) will be processed on the next business day to maintain efficiency and scheduling accuracy.

DELIVERY TERMS

We partner with leading, trustworthy delivery carriers to ensure your order arrives safely and on time. These may include:

Royal Mail
Evri
DHL
UPS
DPD

The most efficient carrier will be selected based on shipping speed, delivery location, and service availability.

SHIPPING COSTS

Our shipping structure is simple and transparent.

Free Standard Shipping on orders over £10
Express Shipping available for £9.99

Any applicable shipping charges will be displayed during checkout before payment is completed.

All prices displayed on our website include applicable UK VAT where required by law. Customers will not be charged additional import duties for UK deliveries.

CHANGE OF ADDRESS

Once an order is in transit, we cannot change the delivery address. Please confirm your shipping details before submitting your order.

If you discover an error before shipment, contact us immediately at info@femsora.com. We will try our best to correct the address before dispatch.

After dispatch, we cannot make changes or take responsibility for delays or non-delivery caused by incorrect information submitted during checkout.

ORDER TRACKING SYSTEM

All orders include a tracking number, allowing you to follow your package in real time.

You will receive tracking details via email once your package is shipped. Use this information to stay updated on the delivery status and expected arrival.

WRONG ADDRESS

If your package cannot be delivered due to an incorrect or incomplete shipping address:

You may need to cover the cost of reshipping to the corrected address.
To prevent this, double-check all address fields during checkout, including postcode and apartment details where applicable.

CANCELLATIONS

You may cancel your order anytime before it is shipped. To request cancellation, contact info@femsora.com and our support team will assist you promptly.

Once an order has been dispatched, it can no longer be canceled. In such cases, please refer to our Refund Policy for further assistance.

PARCELS DAMAGED IN TRANSIT

If you receive a visibly damaged package or it appears tampered with:

At Delivery

If possible, refuse the parcel and notify us immediately. We'll arrange a replacement or return where appropriate.

After Delivery

If the damaged parcel was left at your address, take clear photos of the damage and contact us immediately at info@femsora.com.

Please report damaged deliveries promptly to help us resolve the issue efficiently.

TAX AND DUTIES POLICY

United Kingdom (UK) Customers

All displayed prices are inclusive of applicable UK VAT where required. Customers will not be charged additional import duties for orders delivered within the United Kingdom.