Return Policy

Effective Date: 21 March 2026

Return Policy (30-Day Returns)

At Femsora, we are dedicated to ensuring you are completely satisfied with your purchase. If, for any reason, you are not fully happy with your order, we accept returns for both defective and non-defective items within 30 days of delivery.

You have 30 calendar days from the date your order arrives to request a return. The item must be in its original, unused condition, and our team will assist you throughout the return process to ensure a smooth experience.

This Return Policy applies to customers within the United Kingdom.

Eligibility for Return

To qualify for a return, your item must meet the following conditions:

Unused Condition

The item must be in its original, unused state, free from signs of wear, stains, damage, or alterations.

Original Packaging

The item must be returned in its original packaging, including any tags, labels, dust bags, protective coverings, accessories, and inserts supplied with the product.

Proof of Purchase

A valid receipt, order confirmation, or proof of purchase is required to begin the return process and verify your order.

How to Start a Return

To initiate a return, please contact our customer service team at info@femsora.com.

Please include the following information in your email:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return (optional)

Once your request is reviewed and approved, we will provide return instructions and guidance on how to send the item back.

Return Shipping

After your return request has been approved, return shipping instructions will be provided by our support team.

Please ensure that the item is securely repackaged in its original packaging to prevent damage during transit.

Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Items Returned Without Authorization

Returns sent without prior authorization or without following the provided return instructions may be declined and returned to the sender.

Following the return process is important to ensure your return can be properly received, inspected, and processed.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Clearance or final sale items where clearly stated

  • Used, worn, damaged, or altered items not caused by transit issues

  • Personalized or customized products

If you are unsure whether an item qualifies for return, please contact us at info@femsora.com before sending it back.

Restocking Fee

We do not charge any restocking fees for approved returns.

Contact Information

Business Name: Femsora

Customer Support Hours:

  • Monday to Friday: 9:00 AM – 5:00 PM GMT

  • Saturday & Sunday: Closed

Email: info@femsora.com