Refund Policy

Effective Date: 21 March 2026

What's Refunded

Upon receiving your returned item, we will carefully inspect it to confirm it meets our return eligibility criteria. If the item passes inspection, we will initiate a refund to your original payment method. Below are the key details of our refund process designed to ensure a smooth, transparent, and efficient experience for every customer.

Refund Eligibility

Your refund request will be approved and processed if the following conditions are fully satisfied:

The returned item is unused, undamaged, and complies with our Return Policy, with original tags, labels, and protective packaging intact.
A valid purchase receipt or transaction confirmation is provided, enabling us to verify your order and confirm refund eligibility.
The return has been reviewed and formally authorized by our customer service team, ensuring it aligns with our terms and internal quality assurance standards.

How Refunds Are Processed

After our team verifies and approves the returned item, we will proceed to initiate your refund. Important refund processing notes include:

Refunds are typically issued within 7 business days after your return has been approved and confirmed to meet all return criteria.
Refunds are processed through the original payment method used for the transaction. Processing times may vary depending on your payment provider and financial institution.
Processing timelines may vary depending on your financial provider’s policies and can take additional days beyond our confirmation, which is outside our operational control.

Refund Amount

The full purchase amount of the item will be refunded, excluding any original shipping fees. If the return is due to our mistake—such as receiving a damaged, defective, or incorrect product—we will cover return shipping and provide assistance to ensure a smooth and cost-free return process for you.

Late Refunds

If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact our team at info@femsora.com. We will promptly investigate with our payment partners and keep you informed throughout the process.

Partial Refunds

Partial refunds may apply in the following situations, and you will be informed of any deductions before the refund is issued:

If the item is returned showing visible damage, wear, or signs of use that affect its resale condition.
If essential parts, accessories, manuals, or original packaging are missing upon return.
If the return is requested beyond the eligible return window but qualifies for limited refund consideration.

Exchanges

If you would like to exchange your item (for example, for a different color, style, or design), we recommend first returning the unwanted item and then placing a new order for the preferred product.

We currently do not support automatic exchanges, ensuring each transaction follows a standardized return process for tracking and accuracy.